What to Do If You Have a Broken Lazyboy Recliner

Every Lazyboy recliner owner knows the comfort, convenience and relaxation that their recliner offers. These recliners are made with excellent quality to provide utmost relaxation and durability, and are guaranteed to have been built to last. But what if one day, you sit on your favorite recliner chair at the end of a long day (as you always do), and find your recliner chair busted? What do you do?

Well, even if the craftsmanship of Lazyboy recliners is the best in the industry, a chair that is often used can have its pressures. Moreover, even if recliner units undergo quality testing and control, delivery and handling can cause some uncontrollable damages. With these in mind, what to do you when you find your precious recliner broken?

1. Pay attention to the problem.
Many recliner owners tend to make the mistake of just ignoring the problem, especially if it does not compromise the comfort the chair provides. If you notice something wrong with the recliner, even if you can still sit or relax on it, make sure you acknowledge the problem. Ignoring it will allow the damage to worsen, causing you so much more money on repairs that should have been if you only paid attention before.

2. Try to diagnose the problem without causing further damage.
Your next step must be to find out what the problem is about. It might just be a basic problem which can be solved by a little tweak. You can check out your manual which came with your original purchase. It should give you some idea of how your recliner must work, its parts and some adjustment instructions. Of course, try to find out what is causing the problem without causing more.

3. Contact your Lazyboy authorized dealer or the store where you purchased your unit from
If you think the problem is serious and you have no idea how to go about it, call the furniture store or the authorized dealer where you got your Lazyboy from. This is very important if the problem is related to some manufacturing defects. If you had just brought your unit brand new, the authorized dealer may be able to replace it with a new one. Also, if your unit is still covered by the warranty and the cause is covered by the terms and conditions, Lazyboy can have your Lazyboy recliner chair repaired for free. If your warranty has already expired, you can opt to still contact your Lazyboy local dealer and pay corresponding repair fees. You may be able to save by hiring a local repairman, but this may be risky especially if you are hiring one that is inexperienced in recliners.

4. Bring it in for repair
Arrange for your recliner chair to be transported to the nearest Lazyboy repair center or to your local repair men. Make sure you present your proof of purchase and your warranty card to be entitled to the warranty, and make sure you pack it well to prevent further damage.

Have a broken Lazyboy recliner? Find Lazyboy recliner parts here.

11 comments | Add One

  1. Sondra Webb - 05/15/2010 at 10:52 am

    A year ago I bought my lazyboy from Wendells in Mt. Pleasant, Mi it was a cash transaction and my sister brought it home for me. In fact she helped pick it out as she has the same model. When I got it home I remarked about how loud it was when you returned to the upright position. She assured me hers was just as loud and thats the way they were. Not having a lot of experience with them I didn’t argue, but after having the occasion to visit her home after funeral, I ask to sit in her chair and no-way is it anywhere as loud and I can see why my husband says I shouldn’t have bought it and that it wakes him up every time I use it. I did not get all the papers with it that i should have and don’t know what to do about it. I have the orange and whit round tag saying it is a reclina-rocker with full lumbar support and also a aug. 19,2008 sales reciept.. I paid $499.00 and it has always made this noise What can I do.??

  2. Julianne Pettigrew - 05/21/2010 at 6:58 pm

    The handle to recline the chair has snapped. How can I get a new one, and is it possible to get a longer one as my mother has trouble reaching the standard one?

  3. marty - 12/22/2013 at 1:31 pm

    can a remote be repaired-wont let the chair go up or down–model # 11500–serial # 007034

  4. Tammy Dome - 11/20/2014 at 6:39 pm

    Need part #15000 712-00L for my recliner. Where can I get this part.

  5. Linda Breland - 01/11/2015 at 8:23 pm

    My rocker recliner leans to the right the right arm feels lose and moves back and forth.please can you help we ca not see what is wrong would rather not have to replace chair I love it thanks.

  6. Karen Johnson - 01/24/2015 at 12:26 pm

    I need part # 15000712-OOR, please email me where I can order it from. Thanks. Karen Johnson

  7. Kathy - 07/1/2015 at 4:34 pm

    I need a tiny spring that hooks to another tiny spring that works the level of recline. My chair goes up but does not stop at the other two levels. I found the spring on the floor.

  8. Linda - 07/2/2015 at 11:03 am

    How can I make my lazy boy chair stay in a fully reclined position while I’m sleeping in it. Because I’m not talking to me like a man it keeps peeking backup to push me and a upright position which disturbs my sleep.

  9. Meredith Guirguis - 10/25/2015 at 6:11 pm

    I’m in need of part #15000 712=00L, can you tell me where to get one please, thanks

  10. Joe Goldsberry - 01/30/2016 at 4:08 pm

    I need part number 15000712 r and L.
    Where can I get them or can get it fixed at close to Kalamazoo Mi.

  11. John Anderson - 03/11/2019 at 11:43 am

    I need recliner parts # 1500o 712-00L and 00R. Any ideas for source?

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