Common Lazyboy Recliners Problems, Solutions and Parts List

Over the course of your recliner’s lifetime, it will provide you with best sitting experience, allowing you to achieve maximum relaxation very easily. The cushy padding, excellent arm, leg and back support, luxurious covers and its ability to recline provide great comfort. This is why you should know how to fix the most common problems that take away from this experience and cause frustrations.

Footrest Problems
When the footrest fails to go up or down when you turn the handle, there is a high chance that the movable joints of the footrest’s mechanism require some lubrication. Just flip the chair over and spray WD-40 on them.

And when the footrest fails to stay up, it means that either the spring that provides tension to the mechanism has gone out of place or it is broken or worn out. If it is the former, just put it back in place, but if it is the latter you need to purchase a replacement spring.

Footrest Loud Sound or Making Noise
First, make sure to open/close the footrest at a slower pace, don’t slam it shut. You can place a rug or mat underneath the recliner to reduce the noise. You can also try applying some spray lubricant like WD-40.

Spring Has Broken
As explained before, a broken spring means the footrest won’t stay up. If you need a replacement spring, you can easily purchase one online on or Just be sure to search for “recliner spring” to get accurate results.

Learn more about Lazyboy broken footrest and spring…

Power Recliner Won’t Move
Sometimes your power recliner won’t move, and this happens because of a loose in-line plug. Grab a flashlight, check the base and ensure that all the connections of the wire that goes around the base aren’t loose. When you find any loose connections, just reconnect them and carry out some preventative measures by wrapping them in black electrical tape.

Power Recliner Hand Control Not Working
When you are in the middle of closing the power recliner using the hand control, the mechanism can cut the hand control’s wire, causing it stop working. To fix it, locate the hand control’s cut wire underneath the base and twist it back together. Wrap the part where it cut in black electrical tape and make sure that it is placed away from the mechanism by securing it on the frame using zip ties.

Remote E68 Error / E69 Error
Remote error E68 or E69 error means the 9-volt alkaline battery are low and needs to be replace. You can easily replace it with a standard 9-volt battery.

Power Headrest Stuck or Not Moving
First, make sure you are pressing the button firmly. If it still doesn’t work, check the cable line and make sure it’s not disconnected and working properly. The hand control may be broken and needs to be replace.

How to lubricate a Power Lazyboy recliner?
To lubricate a power Lazyboy recliner, follow these steps:

1. Turn off the power supply to the recliner, unplugging it from the wall if necessary.
2. Locate the recliner’s motor and any moving parts, such as gears and tracks.
3. Clean any dirt, dust, or debris from the moving parts with a soft cloth or compressed air.
4. Apply a small amount of silicone or lithium grease to the moving parts, being careful not to get any grease on the upholstery or electrical components.
5. Operate the recliner a few times to distribute the lubricant evenly.
6. Repeat the lubrication process as needed, typically once or twice a year, depending on usage.

It is important to use a lubricant specifically designed for use on mechanical or moving parts, and to avoid using excessive amounts of lubricant, which can attract dust and debris and cause problems with the recliner’s operation.

Learn more about fixing your Lazyboy power recliner…

Tilts or Reclines When Not in Recline Position
The recliner’s mechanism is most likely bent or broken when you notice that it is tilting as if you have reclined it when it is not in the reclining position. Inspect the recliner to see if any of its parts are bent or broken and replace them or take it to a repairman or authorized dealer.

Tilts or Reclines Too Much
If you find that when you lean into the chair, it reclines way too much for your liking, then it means that the recliner’s mechanism isn’t providing enough tension to support your body weight. What you need to do is increase the tension of the mechanism to solve this problem.

Feet Don’t Touch the Floor
Your feet don’t touch the floor when you sit on the recliner because its base is too far from the ground. To fix this, all you need to do is adjust the pitch of the recliner downwards in order to bring the base closer to the floor.

How to fix a Lazyboy recliner that leans to one side?
To fix a Lazyboy recliner that leans to one side, follow these steps:

Check the legs: Make sure that all legs of the recliner are touching the ground evenly and securely. If one leg is shorter, you can use a furniture shim to level it out.
Adjust the tension: Check the tension adjustment screw located under the recliner base. If it is loose, tighten it until the recliner sits evenly.
Check the springs: Make sure that the springs inside the recliner are not worn out or broken. If they are, replace them.
Check the frame: If the frame is bent, it will cause the recliner to lean to one side. If this is the case, the recliner will need to be repaired or replaced.
Contact the manufacturer: If you are unable to fix the issue, you can contact Lazyboy customer service for further assistance. They may be able to repair the recliner or provide you with a replacement part.

Learn more about Lazyboy recliner adjustments…

Fabric or Leather Damage
You don’t need to throw away your recliner just because you have noticed an imperfection in the fabric or leather due to tears, stains or burn holes. You just need to purchase a repair kit for your fabric or leather. The repair kit will contain everything you need to fix the imperfection.

The Chair is no Longer Comfortable
When the chair is no longer comfortable when you sit on it, it means the padding is the issue. This leads to the cushion getting too compressed, causing your body to sink into it without adequate support. You need to have the padding replaced by an authorized Lazyboy dealer in order to fix this problem.

Learn how to take care of your Lazyboy recliner…

Need Specific Parts for My Chair
Sometimes when you inspect you chair, you will find that a specific part is broken or worn out, such as the mechanism’s spring or recliner handle. Your best bet is to quickly find a replacement part by searching for it on or

Now that you know the common problems associated with Lazyboy recliners, their solutions and were to get replacement parts, if they are needed, we hope you won’t panic should one of these problems surface. Most solutions provided here will save you hundreds of dollars in repairs, so always try to see if you can repair it yourself before replacing the unit or taking it to a repairman or authorized dealer.

44 comments | Add One

  1. Alice Davidson - 09/19/2017 at 2:01 pm

    The footrest on our Lazyboy rocker recliner goes up but the chair keeps rocking and shouldn’t. I don’t know the name of the part I need. The last time we had the Lazyboy repairman here he did not have the part to repair this because he was here for a different repair. Can you help with the part name for this?

  2. Gena Aslanian - 12/12/2017 at 12:40 pm

    Error message on power controller says ‘E 68″ what does this mean?

  3. Susan - 12/17/2017 at 3:30 pm

    My recliner tilts to one side. Turned it over. Seems block of wood that holds spring has come unglued. Also seems a Dowell or plugged screw could have snapped off but cannot see which it is. How best should that be resecured? Seems the wood is pressed board and may not hold as well.

  4. joseph - 01/4/2018 at 12:39 am

    E68 Means you have to replace 9 Volt batterys

  5. joseph - 01/4/2018 at 12:44 am

    you will have to take off upholstery from one side get wood glue and a 3 to 4 inch metal screw with 2 washers and 1 nut get hammer pop out does and replace with metal screws secure washer and nut in inside that will hold up better then original wood dowel I Have many parts for recliners

  6. joseph - 01/4/2018 at 12:45 am

    the part you need for footrest is called the pawl and rack

  7. Frances - 01/21/2018 at 12:01 pm

    When trying to lift footrest recliner leans forward and I have to push hard for it to lift up and catch to hold it in the up position. What part will I need?
    Thank you,

  8. Wilma - 03/10/2018 at 2:13 pm

    A long rod fell off my chair and it want lift.

  9. BRANDY - 10/18/2018 at 11:57 pm

    our dog kept jumping up on the footrest, then we could barely get the footrest to go back down…then it wouldn’t go up I flipped it over to see the spring looks like it has been stretched out. my question is…should I just replace the spring or the full ratcheting system…if you try to sit in it, it pops and makes a very loud popping springing noise. have any idea what parts I will need to fix it? hate to get rid of it…the upholstery is great…but haven’t been able to sit it in for over a year thanks for any help!

  10. Cindy Livingston - 11/2/2018 at 9:42 am

    Headrest is stuck in forward position and will not move

  11. Tina - 11/27/2018 at 9:03 pm

    My lazy boy chairs make a humming noise. Is there anything I can do to make them stop?

  12. Shannon - 12/17/2018 at 8:31 pm

    My recliner is displaying the error code E18. What is it and how do I fix it.

  13. Laura - 02/14/2019 at 1:56 pm

    Purchased a wall hugging chair which is not places near a wall. The metal base on the floor at the back of the chair sticks out and does not look right. Any suggestions on how to cover it so it does not look like an eyesore?

  14. Art Williams - 02/21/2019 at 8:59 pm

    Power headrest does not move even though motor runs.

  15. Lisa - 03/19/2019 at 1:24 pm

    My mom did not see a shoe was under her footrest when she lowered her power recliner. The chair got stuck and she finally realized a shoe was there. So she raised the foot, moved the shoe, and since then when she lowers the footrest it drags on the floor while going back under the chair seat.

    I know the whole leg/footrest mechanism was strained while trying to close with something in the way, but how do I tell where that is so I can tighten it back up to stop dragging on the floor. I’m afraid the fabric will wear out and she’s only had this chair about a year.

  16. Michael P Camacho - 09/4/2019 at 5:11 pm

    Recliner works on battery, but not when plugged in outlet. Have checked all connectors and the appear to be find. The transformer box was dropped at a distance of 15 inches. Got any clues?

  17. Cheryl - 09/29/2019 at 1:52 pm

    What does E41 mean on my remote?

  18. Jbillingsly - 01/16/2020 at 12:01 pm

    Hand control give an E68 error

  19. terri - 01/29/2020 at 1:56 pm

    Cheryl – the E41 in our manual means heating pad not connected under the seat but it says that only applies to I MI and 1 HI styles not sure what style you have

  20. terri - 01/29/2020 at 1:57 pm

    Our Luxury-Lift power recliner just stopped moving. All cords and connectors are connected and I even replaced the back up batteries. The vibrate still works but the heating quit some time ago.

  21. Libby - 05/3/2020 at 9:28 pm

    I need the hand control for my lift chair type HSC-LAZ-P41LC. REV:3. S/N 3720517250133967. Please supply me with purchase information. This chair is needed for a disabled veteran so I need to get the part as soon as possible. Thank you for your assistance

  22. Dave Wharton - 05/19/2020 at 3:28 pm

    The remote powers up when switched on. The heater works but the vibrator does not. Of course the Lazy Boy lifetime warranty does not cover electrical problems. Can you advise what might be the problem and how do I fix it.
    Thanks Dave

  23. Craig - 09/3/2020 at 10:28 am

    Several parts have come loose under the chair and fallen underneath… two rods about 1″ with grooves at both ends along with two small springs (one broken). Also a flat metal part approximately 9″ long fell on floor under the chair. Need replacement spring, but also can’t determine how to re-attach into the recliner mechanicals.

  24. Pat - 09/29/2020 at 11:55 am

    Sticky residue on back and lower sides of lift chair What causes this?

  25. Mark Perkins - 01/28/2021 at 10:50 am

    The back of the power chair recliner is shorting out. Sometimes it won’t come back up and sometimes it won’t recline all the way. I can turn the chair over and wiggle the wire or unplug and plug it back in and it will work for a few days or a couple of weeks then stops working. Everything else works fine.

  26. Grace - 02/1/2021 at 6:47 pm

    Head Rest is stuck in forward position and will not move.

  27. Fleming Island Lazyboy - 02/5/2021 at 1:39 pm

    I purchased a Jasper rocker recliner. It hurt my back by sitting in it an hour watching TV. The chair replaced a FlexSteel rocker recliner. I am very disappointed in this chair and comfort. I have had it 30 days because the sales person said that I need to break it in. I give up on the breaking in. I got up from it last night and my back hurt something terrible. Today, I returned to my other chair and I am going to give this one away to A charitable group.

  28. TerryBeranek - 03/17/2021 at 1:33 am

    What does E69 mean

  29. Diana - 05/23/2021 at 11:35 am

    The wood base of the recliner seems to sound like wood cracking. The chair is used a lot for rocking. Not sure how to fix the sound. It is not the springs but more sounds like the wood. Has anyone else experienced this? If so, any recommendations on how to fix it? I feel like this happens with EVERY Lazy Boy recliner we have owned. I don’t want to give up yet. I would like to try to fix it. Please help me to eliminate the annoying sound.

  30. Noel - 11/13/2021 at 11:47 am

    My brand new lazy boy Aston recliner footrest slips from second position to third at random times any idea why this is? Will most recliners slip to the third position if you push on the back?

  31. Larry Wright - 06/1/2022 at 4:09 pm

    A2001 or so love seat recliner.
    The rod that connects across each seat spring.
    The rod pulled out of the clamp/clip.

  32. Ka-Cee Vaughan - 06/6/2022 at 9:10 pm

    Our leather recliner has a base issue. We have already replaced a broken partial board frame under the swivel rocker recliner.. the chair continues to lean and turn on its own… Now what? I first repaired the old frame that didn’t work do we purchased a new one and that hasn’t totally worked either..🤷🏼‍♀️ Please help we paid a great deal for this chair hoping it would last for 28 years like our last one.

  33. Sue - 06/13/2022 at 7:42 am

    My chair gets stuck going from the reclining position about 50% of the time. It feels like something is hung up. What can it be and how do I fix it. It is not electric.

  34. Byard - 08/25/2022 at 5:00 pm

    My power recliner’s footrest got caught under a table while raising and some part evidently broke, as a small black block fragment dropped out. Now neither the back will recline nor the footrest raise. In fact such attempts suggest a straining noise on other gear mechanisms.

    What suggestion s do you have for repair?.

  35. Karen - 11/17/2022 at 11:34 am

    I have a lazy boy x211253620-001-001 style 1M1554. The massage works, but the heat does not. We had the controller replaced. Anything else we can try?

  36. Angela - 12/16/2022 at 8:07 am

    My rocker/recliner will not always stay in the fully reclined position. Sometimes it falls forward to the point it rocks again. A piece of metal about 1” by 1/2” fell onto the floor from underneath right before this started. It appears to have snapped off from somewhere but can’t figure out where. I assume it was some type of catch once you are reclined back far enough. This is not a powered char. Please advise how to repair.

  37. CHRIS WARBURTON - 12/29/2022 at 7:56 am

    Hi i have a manhatten pf1384 5 seat corner unit. The guide rollers have failed where can i get replacement ones

  38. Ian Richardson - 01/2/2023 at 5:19 am

    I have a LazyBoy chair with built in Fridge, Massage and Back Heater. It has been working fine up till now, when I turn it on the remote control shows that the massage is going through its cycle however the massage isn’t. I’ve unplugged it, left it for a day and it would start as normal but would then cut out with the remote control showing it still working, after a couple of minutes it would kick back in for 10-15 seconds before cutting out again.

  39. Sheil - 01/12/2023 at 6:50 pm

    The padding on my right arm has moved down to the inside how can I fix it

  40. phil picard - 03/15/2023 at 10:19 am

    Have a 44u706 jay pwr recl sofa. left side of sofa is leaning. Found adjustable bracket in back of sofa, no part number. btacket slides up and down then locks with lever. once adjusted, space
    between arm and back is not aligned like opposite side of sofa. what is the procedure for this
    adjustment. should back be in upright position, etc.
    please reply as non adjustment make cause damage.

  41. Jane Moran - 03/24/2023 at 3:05 pm

    The headrest on my recliner is stuck in the recline position. The power still moves the legrest from upright to recline.

  42. Corrine - 04/18/2023 at 9:35 pm

    When I sit in the chair it immediately reclines back on me now. I can no longer put out the foot rest and sit upright while watching tv or reading – it goes back and won’t stay forward/up.

  43. Lori - 09/4/2023 at 11:45 am

    Where can I find a 5pin TP2-21A-1A power source for a 2017 Lazy Boy power recliner. Everything on Amazon is 2 pin.

  44. pete - 02/16/2024 at 1:09 pm

    Where can I find replacement leather for the arm rest and side of the recliner?
    Is it possible to move the push button controls to the top of the arm rests?

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