Lazyboy Recliner Warranty Information

With every Lazyboy recliner you purchase, you take along a Limited Lifetime Warranty, which is considered one of the best warranty conditions in the industries. The type of warranty coverage generally depends on the model and kind of recliner you purchase. Generally, the lifetime warranty covers many of its mechanical parts, including sleep sofa and reclining mechanisms, metal mechanisms, frame and spring system, swivel base, wood frame parts, and metal base. The lifetime warranty only covers parts and replacement, while labor costs are covered usually only for a year.

The warranty coverage is mainly limited to manufacturing and material defects that can happen due to everyday residential use. The warranty does not cover recliners being used for non-residential use which may include those for rental, institutional, or commercial use. Warranty can be considered void if your recliner shows signs of improper or abnormal use, excessive soiling, and improper handling or treatment.

Note that when you make a warranty claim, Lazyboy will carefully inspect your recliner to make sure that the repair it needs is covered by the warranty. The warranty does not cover in home inspection fees, and cost of freight for shipping your recliner to and from the dealer, or to and from the factory where the repairs are to be done. Be aware also that you will need to pay for any labor cost if the labor coverage period (which usually lasts only a year) has already passed.

The limited lifetime warranty is also “limited” in the sense that only the person who originally made the purchase from a duly authorized dealer will be covered. The warranty is not transferable; bear this in mind when deciding to purchase a second hand recliner unit. Also, be sure that you are buying your recliner from a Lazyboy authorized dealer so you can be entitled to the warranty coverage. Ask your dealer whether they offer extended warranties, separate from the one offered by Lazyboy as the manufacturer.

The fabric and leather covers are usually under warranty for one year for material and manufacturing defects as well. Other materials can have varying warranty coverage, which can range from a year to up to ten years. Not all parts and all models have lifetime warranty as well. The sleep sofa mechanism on the Signature Select line has a 5-year warranty, electrical systems on massage and lift recliners are covered for 3 years, and the reclining mechanism in Tulsa recliners has a 10-year warranty, to name a few.

The warranty dictates that it is the manufacturer’s (Lazyboy’s) sole discretion to choose whether they will have the parts defective replaced, repaired or substituted. It does not cover refund of the amount of purchase. Note also that many clearance items from authorized dealers do not have limited lifetime warranty, so always make sure to ask your dealer before deciding on your purchase.

To file a warranty claim, all you need to do is contact the Lazyboy dealer through which you purchased your recliner. Make sure you still have your proof of purchase to make the claim. For more information and details on Lazyboy recliner warranty and conditions, visit the warranty page of the Lazyboy website.

5 comments | Add One

  1. J.Visconti - 06/3/2014 at 8:59 pm

    Lazy boy store I bought it from closed. How do I get my recliner looked at?
    Metal bar underneath came off as I reclined.

  2. tim - 12/12/2014 at 7:16 pm

    I live in West plains, Missouri. the dealer I purchased recliner from is no longer in business. Recliner broke spring and ripped lining this morning. I love this recliner and would like to have it repaired. would like to know if it is under warranty. DLR# 70028079, ACK# 402183512-001-001, D819286, CASUAL OAK, RIDIG UNIBODY DESIGN, LAZY BOY, ATLAS, SKU#11636, CUST# L014143646, DEALER# 70028079, FINISH#175, A#010354, SP-M B04 X04 LINER. These are the numbers and info on tags under recliner. Please respond as soon as possible for I use this chair daily. Thank You!!!! Tim

  3. Don - 04/25/2017 at 10:29 am

    Question. I have had a recliner for 20+ years. It’s been very good. A few years ago it felt like a spring in the seat had broken or something. Is that something that is covered by the life time warranty? If not, is it cost effective to repair it?

  4. Christine irwin - 08/9/2017 at 4:36 pm

    I have a recliner that is 20+ years old. My springs are shot but I don’t want to give up my chair because it fits me. What are the approximate costs for shipping and labor and what is a normal time frame?

  5. Gale Ravenscraft - 10/12/2017 at 9:21 pm

    I have a leather recliner that will be 2 yrs old at Christmas. The brown color of the leather on the headrest in places has changed to beige. I do not color my hair or use hair products. Can you take care of this or tell me how to return it to the brown color?

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